HOW MUCH DOES SHIPPING COST?
We offer Free shipping on all orders.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Flat free shipping rate:
| Shipping Country | Estimated delivery time | Price |
| USA | 1 to 7 business days | Free |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@roldonbok.com with your name and order number, and we will look into it for you.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in anyway, please email us as soon as possible at support@roldonbok.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work to wards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@roldonbok.com
By Phone: +1 650-502-1855
Address: 730 Florida St, San Francisco, CA 94110, United States.